English
Overview
Finechef is committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, and safeguard your data in accordance with the Data Protection Act, 2019, and other relevant Kenyan regulations.
Information We Collect
We collect personal information that enables us to process your orders and enhance your experience. This includes your name, contact details, delivery addresses, payment information, order history, and communication records. We also collect device-related information such as IP address, browser type, and general browsing behaviour. Cookies and similar technologies may be used to enhance performance and user experience.
How We Use Your Information
Your information is used to process and deliver orders, provide customer support, send essential updates, and maintain the platform's efficiency. We may also use it to improve our services, prevent fraud, support account security, comply with legal obligations, and send optional marketing messages. You may opt out of promotional messages at any time while still receiving essential order-related notifications.
Sharing of Information
We share only the information necessary to fulfil your order or operate our services. This may include courier partners for delivery, payment providers for secure transactions, vendors supplying your products, and technical partners who help maintain our platform. Where required by law, we may share information with regulatory authorities. All partners are expected to maintain confidentiality and handle data in a lawful manner.
Data Protection and Security
Finechef applies reasonable technical and organisational safeguards to protect your information from loss, misuse, unauthorised access, or disclosure. Access to customer information is restricted to authorised personnel who need it to complete their service.
Your Rights Under the Data Protection Act
You have the right to access your data, request corrections, ask for deletion (where applicable), restrict processing, or withdraw consent for promotional communication. You may also request details on how your personal data is collected and used. These requests can be submitted through our official support channels.
Children’s Privacy
Finechef is intended for users aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18.
Policy Updates
We reserve the right to update this Privacy Policy from time to time to reflect changes in our systems, regulations, or operational needs. Updates will be posted on this page and will take effect for continued use of the platform.
