English
Overview
Finechef issues refunds only after a returned item has been received, inspected, and approved in accordance with our Return Policy. This ensures fairness for both customers and vendors while maintaining consistent standards across the platform.
Refund Method and Timeline
Refunds are issued to the original payment method used during purchase. Once approved, the refund typically reflects within three to five business days, depending on your bank or payment provider. Refund timelines may vary slightly for vendor-supplied items, as vendor approval is required before processing.
Refund Eligibility
A refund is approved only when:
- The returned item meets all return conditions.
- The reason for the return fits the valid triggers outlined in the Return Policy.
- The vendor (where applicable) confirms eligibility.
Refunds cannot be issued for products that are rejected during inspection due to signs of use, damage caused by the customer, or missing components.
Non-Refundable Charges
Delivery fees, courier charges, and return shipping costs are not refundable unless Finechef or the vendor is responsible for a fulfillment error. Restocking fees applied to specific items are also non-refundable.
Vendor Refunds
Items sold by third-party vendors are subject to the vendor’s refund guidelines. Finechef coordinates the process but cannot override vendor decisions regarding approval or rejection.
Custom Orders and Special Requests
Custom-made or specially configured items cannot be refunded once production or preparation has begun. Refunds for such items are not allowed if the customer provided incorrect details, specifications, measurements, or instructions.
